Frequently Asked Questions

WarnIQ is a comprehensive background verification and trust & safety platform that helps you make informed decisions about people you interact with. We aggregate data from multiple authoritative sources including identity verification databases and public records to provide real-time risk assessments.

Our platform uses advanced identity resolution technology to match individuals across multiple data sources, providing confidence scores and detailed reports that help you understand potential risks.

Creating an account is simple:

1. Click the "Login" button in the top navigation
2. Select "Create Account" on the login page
3. Provide your email address and create a secure password
4. Verify your email address through the confirmation link
5. Complete your profile setup and accept our Terms of Use

Once registered, you'll have immediate access to search functionality and your personal dashboard.

For the most accurate results, provide as much information as possible:

• Required: Full name (first and last)
• Highly Recommended: Location (city and state or ZIP code)
• Optional but Helpful: Age, phone number, email address, or previous addresses

More information leads to higher confidence matches and more accurate results. Our intelligent matching algorithm can work with minimal data, but additional details significantly improve accuracy.

WarnIQ is designed as a mobile-first web application, optimized for one-handed operation on smartphones and tablets. You don't need to download an app - simply access WarnIQ through your mobile browser for the full experience.

Our responsive design ensures fast performance and intuitive navigation on all devices, with features like quick search, swipe gestures, and touch-optimized controls.

WarnIQ uses advanced identity resolution technology with confidence scoring:

• Excellent (90-100%): Highest confidence match with multiple verified data points
• Good (70-89%): Strong match with some verified information
• Fair (50-69%): Moderate match; additional verification recommended
• Poor (0-49%): Weak match; manual verification required

Our system aggregates data from authoritative sources and applies proprietary matching algorithms. We continuously update our databases to ensure the most current and accurate information.

"No Match Found" indicates that we couldn't locate sufficient data to confirm the identity with confidence. This could mean:

• The person has minimal digital footprint or public records
• The search parameters provided were too vague or contained errors
• The individual uses different name variations not captured in your search
• Recent relocation or name change hasn't been reflected in databases yet

Try refining your search with additional details or alternative name spellings for better results.

Most searches complete within 2-5 seconds. Our real-time search engine queries multiple databases simultaneously and applies intelligent caching to deliver results quickly.

Complex searches involving comprehensive background checks may take up to 10-15 seconds. You'll see a progress indicator while the search is running, and results appear as soon as they're available.

Yes! All your searches are automatically saved in your account history. You can:

• Access past searches from your Dashboard or History page
• Export results as PDF reports (available on certain plans)
• Share limited result summaries via secure links
• Download data in CSV format for business accounts

Search history is retained for 90 days on free accounts and indefinitely on paid plans.

WarnIQ aggregates data from multiple authoritative sources including:

• Identity Verification: Licensed data providers with access to 1.5+ billion identity profiles
• Public Records: Court records, property records, and official government databases
• Sex Offender Registries: All 50 states plus tribal and federal registries
• Professional Licenses: State licensing boards and regulatory agencies

All data sources are legally compliant and regularly audited for accuracy and completeness.

Data freshness varies by source:

• Identity Data: Updated daily from primary providers
• Sex Offender Registries: Refreshed weekly from all 50 states
• Public Records: Updated monthly or as available from source agencies
• Address History: Continuous updates as new data becomes available

Our intelligent caching system ensures you receive the most current information while maintaining fast search performance.

If you believe information is inaccurate:

1. Contact our support team with specific details about the error
2. Provide documentation supporting the correct information
3. We'll investigate and work with our data providers to correct any errors
4. Corrections typically take 7-14 business days to process

WarnIQ is committed to data accuracy and takes all correction requests seriously. Note that we display data as provided by authoritative sources and cannot alter public records directly.

WarnIQ displays publicly available information from authorized sources. While individuals cannot opt out of public records, we honor legitimate privacy requests:

• Contact Support with your request and identification
• We'll review requests under applicable privacy laws (CCPA, GDPR, etc.)
• Certain public safety information (e.g., sex offender registries) cannot be suppressed
• Processing time: 30-45 days for verified requests

Our privacy policy details our data handling practices and individual rights.

Important: WarnIQ is NOT a consumer reporting agency and does NOT provide consumer reports as defined by the Fair Credit Reporting Act (FCRA).

You may NOT use WarnIQ data for FCRA-covered purposes including:

• Employment decisions (hiring, firing, promoting)
• Credit or lending decisions
• Housing or rental applications
• Insurance underwriting
• Any other "eligibility determination"

By using WarnIQ, you agree to these terms. Violations may result in account termination and legal action.

WarnIQ is designed for personal safety and informational purposes including:

• Personal Safety: Verifying identity before in-person meetings (dating, marketplaces)
• Real Estate: Researching neighborhoods and community safety
• Due Diligence: Verifying business partners or vendors (non-FCRA)
• Reconnecting: Finding lost friends, family, or classmates
• Genealogy: Family history research
• Community Safety: Awareness of registered sex offenders in your area

Always use WarnIQ responsibly and in accordance with applicable laws and our Terms of Service.

We take privacy seriously and implement multiple safeguards:

• Encryption: All data transmissions use 256-bit SSL encryption
• Access Controls: Role-based permissions and authentication
• Audit Trails: Complete logging of all searches and data access
• Data Minimization: We collect only necessary information
• Secure Storage: Encrypted databases with regular security audits
• No Resale: We never sell your search history or personal data

Review our full Privacy Policy for detailed information on data handling practices.

WarnIQ offers flexible plans to match your needs:

• Free Trial: 3 searches to test the platform
• Pay-Per-Search: $4.99 per comprehensive search
• Monthly: $29.99/month - 25 searches + unlimited history access
• Business: $99/month - 100 searches + API access + priority support
• Enterprise: Custom pricing for high-volume needs

All paid plans include premium features like PDF exports, priority support, and extended search history.

Credit expiration policies vary by plan:

• Monthly Plans: Credits reset at the start of each billing cycle (unused credits don't roll over)
• Pay-Per-Search: Credits never expire - use them anytime
• Annual Plans: All credits available immediately, valid for 12 months

Track your remaining credits anytime from your Dashboard.

Yes! You have full flexibility:

• Upgrade: Switch to a higher plan anytime - immediate access to new features
• Downgrade: Changes take effect at the next billing cycle
• Cancel: No cancellation fees - retain access until the end of your paid period
• Pause: Pause monthly subscriptions for up to 3 months (Business+ plans only)

Manage your subscription from Account Settings or contact support for assistance.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Apple Pay and Google Pay
• ACH bank transfer (Business and Enterprise plans)
• Invoice billing (Enterprise plans only)

All transactions are processed through our PCI-compliant payment processor with bank-level security.

WarnIQ works on all modern browsers:

• Desktop: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Mobile: iOS Safari 14+, Chrome Mobile 90+, Samsung Internet 14+

For the best experience, we recommend using the latest version of Chrome or Safari. Internet Explorer is not supported.

Try these troubleshooting steps:

1. Password Reset: Click "Forgot Password" to receive a reset link
2. Clear Cache: Clear your browser cache and cookies, then try again
3. Check Caps Lock: Passwords are case-sensitive
4. Verify Email: Ensure you completed email verification when registering
5. Try Incognito: Open an incognito/private window to rule out extension conflicts
6. Check Status: Visit status.warniq.com for service updates

Still having issues? Contact Support with your account email (never send your password).

We offer multiple support channels:

• Email: support@warniq.com (24-48 hour response time)
• Contact Form: Contact Support

For fastest resolution, include your account email, search ID (if applicable), and detailed description of the issue.

Yes! WarnIQ offers a RESTful API for Business and Enterprise customers:

• REST API: JSON responses with comprehensive documentation
• Webhooks: Real-time notifications for completed searches
• SDKs: Official libraries for Python, JavaScript, PHP, and Ruby
• Rate Limits: Based on your plan tier (up to 10,000 requests/day)
• Sandbox: Free testing environment with sample data

Visit developers.warniq.com for complete API documentation and integration guides.